Don't panic - we are here for you!
Sometimes it is a temporary shutdown because of construction work, sometimes it is just a simple turn of a water valve and sometimes it is so
- 🚧 Construction work in the house/on the house/flat/neighbors flat might affect the water supply! (Check your house entry for further information!)
- ☝️ If there is a boiler in your flat and several people have taken a shower in quick succession, the boiler may need more time to heat the water again.
If none of the above applies to your situation...
- 🚰 Please check first if it's the same issue with all water outlets in your flat (shower, bathroom sinks, and kitchen sinks).
- If the hot water is working everywhere but not running in the kitchen check the wall area around the sink (possibly in the cupboards), for valves.
➡️ If either of these is turned off, this might be the reason for the shortage of hot or cold water supply. Try turning them a little (usually it to the right in Germany).
In all other cases (e.g. cold shower, no water supply), please turn to homefully Support as soon as possible by sending a request via our platform!
❗️We need you to add as much information to your request as possible: duration of situation, for the length of water shortage, which areas are affected, etc.❗️
We are going to help you as quickly as possible as we care about you and your experience while living with us, however, we are legally not allowed to perform certain checks by ourselves! In rare cases we are required to organize technical professionals which can take us a couple of hours so thank you for your patience in advance!