Don't panic - we are here for you!
Four things you need to find out in case of acute water damage:
Where is the water coming from?
Can you shut down the water yourself? Can you get help from a neighbour?
How bad is the damage? Are you and your flatmates in danger?
Do you need to contact the national emergency service? Call 112!
Water damage in your flat - reasons and possible causes
The most important thing is to be safe - call the emergency hotline 112 in an acute situation!!!
❗️ The first step is always to find and turn off the main water supply valve immediately if you notice water flooding in your flat!
💥 Prevent an electric shock at all cost: Turn off plugged-in electric appliances if they are too close to the water damage or shut down the flat's electricity temporarily if you feel you are in danger!
☝️ Find the waterflood reason. Check: broken washer/dryer, dishwasher, can you detect a water pipe burst, etc.?
💡 Usually, the main water valve is located in the kitchen near the sink or in the bathroom!
🧹 Clean up the water remains as quickly as possible completely to prevent major damage on floors and walls that cause mold and save valuable things!
Is the water still running although you turned everything off? -> call 112!
Safety first: Contact us via Support Center and notify us only after you are safe!
❗️Attach pictures/videos and as much details as possible so we will know how to proceed ❗️
Is there a water pipe burst at your neighbor's but affecting your flat?
-> Can you contact your neighbor?
-> Can he/ she turn it off?
-> Is the water running? -> call 112!
* Don't be scared if you are responsible for any damage. Situations can happen and you have a LIABILITY INSURANCE that covers situation like this.