Don't panic - we are here for you!
Is there a water pipe burst at your neighbor's that is affecting your flat?
-> Can you contact your neighbor?
-> Can he/ she turn the water off?
-> Is the water running constantly? -> call 112!
-> Plugg-off your electric appliances if there is an acute danger of an electric shock!
-> Are there water stains? Take pictures / videos!
-> Contact us - but only if you are safe!
When contacting us we need as much information as possible!
How severe is the damage in your flat, is the flat affected at all? Have you already
informed the neighbours? Where in the apartment is this problem?
Send us a request via the Support Center and attach pictures/videos so we will know
how to proceed for you.