As of March 20th, 2020.
Just like you, we have been surprised by these sudden changes and we are doing our best to find out how we can keep our service promise. We are currently trying to find ways to resolve the situation with our partner companies and the community and are very sorry to put you and your flatmates in this situation. During this time we all have to work together and find ways to provide the necessary hygiene and cleanliness ourselves.
Your health and satisfaction is our utmost priority. At this moment we are working on compensation for you and the homefully community and ask you for a little patience so that we can understand this daily-changing situation and make you a fair offer. Currently, we are trying to find out to what extent we can make an offer for the cancellation of the cleaning retroactively. We are going to contact you proactively in due time. Until then we are depending on your patience.
Once we have figured out the situation with you and our partners we will contact you and make sure that you receive adequate compensation.
Update from April 16th
After carefully checking with our partners we could confirm that all homefully community members will be refunded the complete prepaid cleaning fee retroactively from April 1st, 2020, onwards. Every single tenant will be refunded for the time during which they have lived with homefully without a weekly cleaning fee from April onwards. The amount will be calculated on a weekly base and refunded throughout the time during which there is no cleaning fee provided by homefully. For a duration of 4 weeks without cleaning service, community members can expect a sum of 50€ to be refunded via bank transfer. In case of a prolonged cancellation of the weekly cleaning service, we will continue to refund you with your individual amount via bank transfer.