We understand your dissatisfaction with the fact that regular cleaning of the apartment is suspended for the time being. During this time it is important to implement hygiene measures. But even more important is the reduction of contact between people. We cannot guarantee safety in your apartment as long as the cleaners are moving through the cities and several apartments and we ask for your cooperation in this difficult time to keep the apartments clean.
Please note, our cleaning teams are traveling by multiple means through various homes and apartments on a daily basis. They are potentially getting in touch with dozens of people. In order to protect them and you, we decided to stop further cleaning of the apartments to reduce the risk of spreading COVID-19 within the community.
During this time hygiene is an absolute priority, too, and we are aware that it is an unpleasant decision to suspend the cleaning service but we cannot risk potentially sending infected employees of our partners through apartments of the homefully community at these times.
Please understand that we do not want to give up the cleaning service for monetary reasons. Instead, we have to make this difficult decision to reduce movement between apartments. We are very sorry to put you and your flatmates in this situation. During this time we all have to work together and find ways to provide the necessary hygiene and cleanliness ourselves.