You might want to check your E-Mail spam folder, as we keep receiving feedback from the Community that the communication with the Support Team sometimes ends up in their spam.
If you notice this as well, please mark our E-Mails as non-spam in your E-Mail program. This way, you can ensure to receive your Support Feedback in a timely manner.
The best way to communicate with the Support Team is by using the Support Center anyway. The E-Mails usually serve as mere notification. Check out here for closer information on how to communicate with the Support Team.
Please note that the Team is with their families, partners, and pets on the weekend, so if you send a request Friday afternoon or during the weekend, it will be answered early next week.